Privacy Policy

This policy explains what information DynaMatrix2 Inc. ("we", "us") collects when you use dynamatrix2.com and our products DynaMatrix2 ERP, Blend Hive and Nexora, how we use it, and the choices you have. We follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

Who we are

DynaMatrix2 Inc. is a software company based in Ontario, Canada. We make, install and support DynaMatrix2 ERP, Blend Hive and Nexora.

What we collect

• When you contact us or book a call: your name, email, phone number, company and what you write to us.
• When you buy a plan: your name, email, billing address and the plan you chose. Card details go directly to Stripe and never reach us.
• When you visit this website: our server and our network provider, Cloudflare, record standard technical information such as IP address, browser type and pages visited, to keep the site secure and working. This website does not use advertising cookies or tracking pixels.
• When you use our products: the information you or your organization put into them, such as business records and uploaded documents (for example PDF invoices and bank statements) in DynaMatrix2 ERP, store and marketing content in Blend Hive, or learning progress in Nexora.

How we use it

• To provide, set up and support the products you use.
• To answer your questions and send you service messages, such as receipts and setup details.
• To keep our services secure and prevent abuse.
• To meet legal and accounting obligations.

We do not sell your personal information, and we do not use it for advertising.

AI features

DynaMatrix2 ERP, Blend Hive and Nexora use AI. For example, DynaMatrix2 ERP can read a PDF invoice or bank statement you upload and prepare the entry, or build a report when you ask a question. To do this, the document or question and the data needed to answer it are sent to our AI provider (Anthropic's Claude API) only to complete that task. This content is not used to train AI models, and nothing is posted to your accounts until you approve it. Uploaded documents are stored in your own installation.

Google user data (Blend Hive)

Blend Hive lets a business connect its own Google services. Each connection is made by the customer, who can disconnect it at any time in Blend Hive or at myaccount.google.com/permissions. Depending on what the customer connects, Blend Hive may access:

• Gmail (read, draft, send and organise messages): to draft, send and organise business email that the customer asks Blend Hive to handle.
• Google Drive (only files the customer opens with Blend Hive or that Blend Hive created): to save and reuse marketing files.
• YouTube (upload and manage videos): to upload and manage videos on the customer's own channel.
• Google Ads: to create and manage ad campaigns within spending limits the customer sets.

How we handle this data:

• It is used only to provide the features the customer asked for, inside that customer's own Blend Hive.
• It is stored in the customer's own Blend Hive installation. Access keys are encrypted.
• When a task needs AI, the relevant content is sent to our AI provider (Anthropic's Claude API) only to complete that task. It is not used to train AI models, ours or anyone else's.
• We do not sell it, use it for advertising, or share it with anyone except as needed to provide the service, for security, or when the law requires it.
• Our staff do not read it, unless the customer asks us to for support, it is needed for security, or the law requires it.
• When a customer disconnects a Google service or closes their account, we delete the related access keys, and stored Google data is deleted within 30 days unless the customer asks us to keep it.

Payments

Payments are processed by Stripe. Stripe collects your card details on its own secure page and handles them under its own privacy policy. We receive only the information we need to manage your plan, such as your name, email, plan and payment status.

Who we share information with

We share information only with service providers that help us run our services, and only what they need:

• Stripe, for payments and billing.
• Cloudflare, for website delivery and security.
• Our hosting provider, for the servers our services run on.
• Anthropic, as the AI provider for DynaMatrix2 ERP, Blend Hive and Nexora, only to complete tasks.

We may also disclose information if the law requires it or to protect the rights and safety of our customers and the public.

Storage and security

We use encrypted connections, encrypted keys, two-step login and limited staff access. Some service providers may store information outside Canada, for example in the United States. We keep information only as long as needed for the purposes above or as the law requires.

Students and children (Nexora)

Nexora is used by students, including children. A student account is created by a parent, guardian or school, who controls it. Student information is used only to provide tutoring and progress reports, is never used for advertising, and is not used to train AI models. Parents and schools can ask us to see, correct or delete a student's information at any time.

Your choices and rights

You can ask to see, correct or delete the personal information we hold about you, or withdraw your consent, by contacting us. We answer within 30 days. If you are not satisfied, you can contact the Office of the Privacy Commissioner of Canada.

Changes to this policy

If we change this policy, we will update the date at the top and, for important changes, tell customers by email.

Contact

Questions about privacy: our contact page.