Terms of Service

These terms apply when you use dynamatrix2.com or buy or use DynaMatrix2 ERP, Blend Hive or Nexora from DynaMatrix2 Inc. ("we", "us"). By buying a plan or using our services you agree to them.

1. Your account

Keep your login details safe and tell us straight away if you think someone else has used your account. You are responsible for activity in your account and for the people you give access to.

2. Plans and payment

• Prices are shown in US dollars on our Pricing page. Taxes are added where they apply.
• Plans renew automatically each month or year until you cancel. Stripe charges your payment method at the start of each period.
• If a payment fails, we may pause the service until it is paid.
• We will give at least 30 days' notice by email before changing the price of your plan.

3. Cancelling and refunds

You can cancel at any time. See Refunds and cancellations for how it works.

4. Acceptable use

Do not use our services to break the law, send spam, infringe anyone's rights, upload harmful code, or try to get around security or usage limits. We may suspend accounts that do.

5. Your content and connected services

You keep ownership of the data and content you put into our services. You give us permission to use it only to provide the service to you. When you connect another service, such as Shopify or Google, you confirm you are allowed to, and that service's own terms also apply.

6. AI features

DynaMatrix2 ERP, Blend Hive and Nexora use AI. AI can make mistakes, so please review important content, such as entries read from documents, reports, posts, emails, ads and answers, before relying on it. In DynaMatrix2 ERP, entries prepared by AI are only posted after you approve them. You are responsible for what you choose to publish or send. Ads only spend within the limits you set.

7. Availability and support

We work to keep our services running and backed up, but we cannot promise they will never be interrupted. Support is available during Monday to Friday, 9 am to 5 pm (Toronto time).

8. Limitation of liability

To the extent the law allows, we are not liable for indirect or consequential losses, such as lost profits or data, and our total liability is limited to the amount you paid us in the 12 months before the claim.

9. Ending the service

You can stop using our services at any time. We may end or suspend the service if these terms are seriously broken. When a plan ends, you can ask us for a copy of your data within 30 days.

10. Changes to these terms

We may update these terms. For important changes we will tell customers by email before they take effect.

11. Governing law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there.

12. Contact

Questions about these terms: our contact page.